Should you be interested to hire our cleaning services and would like to know more how we do things, let this information page guide you on your inquiries and or inquiries not mentioned above, you may contact our cleaning staff at +91 - 8411885266 or +91 - 8411885271.
What training do your operators have?
Our operators are trained thorough in-house training facilities for all types of cleaning as well as maintaining customer relations.
Are the operators fully qualified?
YES, we only allow our operators to work independently after they have satisfactorily completed our training, which means they are fully qualified to perform cleaning work before we deploy them to households or commercial establishments.
Is the company or operators insured against accidental damages?
YES, all our operators are insured for accidental damages.
Is the price you quote over the telephone / in the email is that amount guaranteed?
YES, the price we quote over the telephone / in the email is the firm price for the basic cleaning providing your property is in a reasonable condition. If you would like us to perform any extra cleaning that will be an additional cost.
Will there be any extra hidden costs?
NO. Unlike many other cleaning companies we like to keep our customers informed of all costs involved with the cleaning.
Do I need to supply anything?
The cleaning estimate we provide you prior to cleaning is inclusive of the use of our cleaning equipment and cleaning products. If you’d prefer us to use your cleaning products, we, of course, accommodate it.
Do I need to sign a contract?
We do have a contract between parties. However, this is not a fixed term contract. All we ask is that you give us notice should you wish to cancel the service. We prefer to work on customer satisfaction and merit rather than tie you into contracts.
Can I change operators if I am not happy?
YES, you can. We want you to be very happy with the service we provide but we are realistic and know that sometimes things don’t work out. Just let us know and we will be more than happy to finding you a new operator.
What happens when I go on holiday?
You can elect to suspend the service for that period of time.
How do I pay?
We accept payment by cash, cheque, credit / debit card or direct into the bank through RTGS / NEFT. However, there will be a surcharge for credit / debit card payments.
Can I change my day or add additional tasks?
YES, you can change your day but we do ask that you give us plenty of notice if you wish to do this. Likewise, if you wish to add extra days or hours please let us know in advance. You are more than welcome to add additional tasks. Again, let us know as this may require additional time on your cleaning schedule.
What do I do if the cleaner doesn’t turn up?
If this happens you simply call us +91 - 8411885266 or +91 - 8411885271 and we will arrange another cleaner as soon as we can.
What is the next step?
We hope to have answered most of your questions here. Your next step is to call us on +91 - 9422268775 or +91 – 8411885271 or mail us on info@snehhousekeeping.com to arrange a convenient time to meet with you and discuss your cleaning requirements.
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